Client Interface Portal

Benefits of the Client Interface

• Quick Response & Availability
  Obtaining assistance with a Pronet consultant is easy.  Simply by logging in to the client website and submitting a case online, your request will be directed to the next available consultant.  There is no need for playing phone and voicemail tag when you use Pronet CI, and requesting service is a snap.
  
• Business Project Management & Case Tracking
  Pronet CI is designed to manage your projects and cases from start to finish.  You can always look up your case online to check up on its status or post your own notes to the case.
  
• Advanced Notifications
  When you submit or respond to a case, you will be notified via email of the successful posting into the website queue. In the same way, Pronet consultants are contacted via email when you submit your request. Topping off the communication effort is the built in power of mobile communications as the system also sends your posting to your dedicated consultant's mobile device. Only with an online system can the power of such advanced communications be utilized.
  
• Online Message Board
  By logging in, you will see important messages on our message board.  This handy feature allows you to quickly stay on top of new technologies, recommended practices, and steps to increase your security as we make these posts that pertain to you and your business.
  
• Search & Online Knowledgebase
  The ability to quickly reference and search a case by ID, status, or key word puts the element of control in your hands. You can search and find out how a case was handled by the expert, and always retrieve this information in the future when it comes handy.
  
• Personalized Group Collaboration & Management
  Knowing who said what is important, and with the built-in group membership of Pronet CI, authorized members of your business can view each others cases.  This allows the contacts of your organization to view the work being done across your entire organization.  CEOs and finance departments benefit by being able to reference a submitted case when questions arise.